US Directory Assistance can provide your business with high-quality, operator-assisted national directory assistance for a fraction of what you pay the phone company for their 411 service. 

With US Directory Assistance there are no term or volume commitments, no start-up costs, and no monthly fees. You pay only for the calls you make. Our service is accessed via a toll free number so you won't need to make any changes to your current local or long distance phone service.  Simply program the toll free number into your phone system and let the savings begin. 

Features

Local and National - Our U.S. operators can handle listing requests for any locality in the United States. Whether your request is local or national you'll pay the same low rate.

Canada and Puerto Rico - Our operators can also handle requests for Canada and Puerto Rico listings.

 

Optional Call Completion - With US Directory Assistance automatic call completion is optional.  This service will automatically connect the caller to their requested listing for an additional fee.  If you want to avoid the additional expense we can block access to this feature.

 

Reverse Number Lookups - Our operators can provide name and address information when provided with a listed ten-digit telephone number.

 

Reverse Address Lookups - Our operators can provide name and listed telephone number information when provided with a listed address.

 

Two Listings Per Request - We furnish up to two listings on each call saving your business time and money. 

Free Sign-up - We do not charge any one-time fees to begin using the service.

 

No Monthly Charges - US Directory Assistance does not charge any monthly fees.

 

Service Guarantee - With US Directory Assistance there are no term or volume commitments or other contractual obligations. You're free to terminate service at any time and for any reason.

Quality & Reliability

Call Center Agents - Our call center agents are trained to consistently deliver courteous, helpful service. Our agents routinely exceed the industry standard for inquiry fulfillment, providing customers with their requested listing 96% of the time.  And we'll answer your calls in an impressive 6 seconds or less.

 

Data Accuracy - No one can deliver quality service without accurate data. We fulfill your listing requests using a best-in-class national listing database used extensively throughout the telecommunications industry. The database contains over 180 million business, residential, and government listings and is updated daily via direct access to Telco databases.

Billing

US Directory Assistance is billed monthly. The bill date is the first of each month and covers the previous month's usage. We offer both single account and multi-location account billing. Invoices show the number of calls made during the month, the rate per call, and the total charges for each location.

Billing Media - Our standard billing medium is paper, but we accommodate a variety of electronic billing needs and file formats.

 

Payment Methods - Most US Directory Assistance customers pay by check, but we do accept payment by Visa, MasterCard, and American Express.

 

View a sample invoice
View a sample call detail report

Pricing

Pricing is on a rate-per-call basis. No other service charges apply. A monthly minimum usage charge of $15.00 applies per invoice (multiple locations that are billed to a single invoice all contribute toward the minimum charge).  Volume discounts are available; but regardless of volume you're assured of significant savings.