Service for the Federal Government

Government agencies don't have pay the phone company's high rates for 411 directory assistance. Find out what forty-one Fortune 500 companies and hundreds of other businesses of every size have known for years. US Directory Assistance gives you live-operator, phone company quality directory assistance at rates that will save you as much as 75%.

Our service works exactly like traditional 411 directory assistance. Every component of service delivery - from our fault-tolerant network, to our listing database, to our operator quality - is identical to the phone company's.

US Directory Assistance is a GSA Schedule Holder (Contract GS-35F-0203P) under Schedule 70 - SIN 132-52

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Service Features
 

No changes to your current phone service required
US Directory Assistance is accessed via a unique toll free number. You do not need to make any changes to your local or long distance phone service.

Local and national directory assistance
US Directory Assistance can handle listing requests anywhere in the U.S. Whether your request is local or national you'll pay the same low rate.

Canada and Puerto Rico directory assistance
In addition to U.S listings, our operators will handle your requests for Canada and Puerto Rico listings.

No automatic call completion
US Directory Assistance blocks automatic call completion providing an additional source of savings. This feature automatically connects the caller to the listed number, usually for an additional fee.

Reverse number lookups
US Directory Assistance operators can provide name and address information when provided with a listed ten-digit telephone number.

Address lookups
US Directory Assistance operators can provide name and listed telephone number information when provided with a listed address.

Up to two listings per request
US Directory Assistance will furnish up to two listings per call. This policy is standard in the industry.

Free sign-up
US Directory Assistance does not charge any one-time fees to begin using the service.

No monthly charges
US Directory Assistance does not charge any monthly fees.

Service Guarantee
With US Directory Assistance there are no term or volume commitments or other contractual obligations. You are free to terminate service at any time and for any reason.
 

Quality & Reliability

We know that our customers want great savings, but they also want uninterrupted access to directory assistance. They want fast, courteous, capable operators and they want accurate information.
 

Service Infrastructure
Our systems were designed for optimum reliability. Redundant switching modules, back-up power, network diversity, dual data centers, and multiple, geographically dispersed call centers form the backbone of our commitment to uninterrupted service.

Call Center Agents
US Directory Assistance call center agents are trained to consistently deliver courteous, helpful service. They're provided with extensive training and regular on-the-job coaching and feedback to ensure consistent service delivery. Our agents routinely exceed the industry standard for inquiry fulfillment, providing customers with their requested listing 96% of the time.

Data Accuracy
No one can deliver quality service without accurate data. We fulfill your listing requests using a best-in-class national listing database used extensively throughout the telecommunications industry. The database contains over 180 million business, residential, and government listings and is updated daily via direct access to Telco databases.
 

Billing

US Directory Assistance is billed monthly. The bill date is the first of each month and covers the previous month's usage. We offer both single account and multi-location account billing. Invoices show the number of calls made during the month, the rate per call, and the total charges for each location.
 

Billing Media
Our standard billing medium is paper, but we accommodate a variety of electronic billing needs and file formats. Contact John Costigan, General Manager, US Directory to discuss your agency's particular electronic billing requirements.

Payment Method
Most US Directory Assistance customers pay by check, but we do accept payment by government purchase card, EFT, or ACH.
 

View a sample invoice
View a sample call detail report

Pricing

View Government Price List