Wholesale Directory Assistance
US Directory Assistance provides wholesale directory assistance to CLEC's, VoIP Providers, Resellers, and other service providers. Our world-class service delivery platform will deliver the numbers your customers need quickly, courteously, and accurately.
Our wholesale directory assistance features U.S.-based operators, geographically dispersed call centers, and a daily-updated national listing database for superior accuracy. Optional services like automatic call completion offer convenience for your customers and an additional source of revenue for your company.
Service Features
Live Operators - Our U.S. based operators handle every call with professionalism, friendliness, and efficiency. Operators receive rigorous training and our quality assurance program ensures consistent, high quality call handling. We'll answer your calls with an average answer speed of 10 seconds or less.
Automation - With advances in speech recognition technology, fulfilling a directory assistance inquiry can be satisfied without having to interact with an operator. Our speech recognition platform provides carriers with the opportunity to realize lower costs while still providing customers with excellent service. Calls that cannot be handled by the platform default to a live-operator for assistance.
Enhanced - Enhanced DA provides you with a new source of revenue and enhances your brand and image with your customers. Give your customers access to ATM locations, dining guides, movie guide and listings, driving directions, traffic reports, weather reports, stock quotes, sports scores, lottery numbers, horoscopes.
Bi-Lingual Service - Knowledgeable, cordial, and fluent our Spanish speaking agents will enhance your brand and your profitability with America's fastest-growing demographic.
Call Completion - Call completion adds convenience for your customers while enhancing your brand and your bottom line. You can choose to complete calls automatically or allow customers to make the choice by pressing a key pad button to complete the call.
Custom Branding - We'll answer your calls using a custom branding announcement on the front-end of the call. Simply send us a .wav file with your recorded announcement or we can create one for you.
Connectivity Options - US Directory Assistance maintains multiple, geogrpahically dispersed points-of-presence, which minimizes your facility transport costs. Alternatively, you can transport your directory assistance traffic using our toll-free service or the internet using a SIP-based VoIP connection.
SMS Test Back - Wireless carriers can give their customers the option of having an SMS Text Message containing the requested listing information sent to their wireless device.
Data Quality - Access to the freshest listing data is essential for quality service. US Directory Assistance utilizes the LSSi national listing database contains more than 160 million business, residential, and govenrment listings. The database is updated daily.
Platform Reliability - Our systems were designed for optimum reliability. Redundant switching modules, back-up power, network diversity, dual data centers, and multiple, geographically dispersed call centers form the backbone of our commitment to uninterrupted service.
Network Monitoring - Directory assistance doesn't take a day off. And while others might say they care about your calls and callers, US Directory Assistance demonstrates it every day. We monitor our network every minute of every day all year long. Our Network Operations Center (NOC) provides around-the-clock support for our service delivery infrastructure. We utilize real-time network monitoring tools to oversee performance and ensure that your customers get through on every call.
Interested in reselling our wholesale service?
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1-800-966-USDA (8732)
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